Question 1

What does non-medical home care actually mean?

Accepted Answer

It means help with everyday living rather than clinical treatment: companionship, bathing and dressing support, meals, housekeeping, errands, and transportation. Our caregivers do not administer medication, perform nursing tasks, or provide therapy.

Question 2

How many hours do we have to commit to?

Accepted Answer

Schedules are flexible. Some families start with a few hours a week for companionship; others need daily visits, overnights, or weekend coverage. We'll suggest a starting schedule during the free assessment and adjust as needs change.

Question 3

How much does care cost?

Accepted Answer

Rates depend on the hours, the schedule, and the level of support needed. We give a clear written rate before care begins — no hidden fees. Call us and we'll walk you through the numbers for your situation.

Question 4

Do you accept insurance or Medicare?

Accepted Answer

Most non-medical home care is paid privately or through long-term care insurance or certain waiver programs. Coverage varies widely by plan and state, so we recommend confirming with your insurer. We can provide documentation to support a claim.

Question 5

How are caregivers screened?

Accepted Answer

Every caregiver completes an interview, reference checks, and a background check before their first shift, plus onboarding and ongoing supervision. We also match on temperament, not just availability.

Question 6

Can we meet the caregiver before care starts?

Accepted Answer

Yes. We introduce the caregiver before the first shift whenever scheduling allows, and if the match isn't right, we'll find a better one.

Question 7

What happens if our regular caregiver is sick?

Accepted Answer

We arrange a covering caregiver who is briefed on the care plan, and we let the family know in advance whenever possible.

Question 8

Can you help someone living with memory loss?

Accepted Answer

Yes, within a non-medical scope: familiar routines, gentle redirection, supervision for safety, and support with daily tasks. We coordinate with any clinicians already involved in their care.

Question 9

How quickly can care start?

Accepted Answer

Often within a few days of the assessment, depending on the schedule and caregiver availability. Call us if the situation is urgent and we'll tell you honestly what we can do.

Question 10

How do we get started?

Accepted Answer

Call us or send a message through the contact form. We'll talk through the situation, schedule a free in-home assessment, and build a care plan together.

Questions families ask us first

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